Frequently asked questions.
The questions we hear most from families before they get started. Don’t see yours? Email us at naadir@dastaanapp.in.
Is this safe for my parent's data?
Yes. Every recording and every story belongs to your family, is never sold, and is only ever shared with the people you invite in. You can read more in our full privacy policy.
What if they're not comfortable with WhatsApp, or don't have a smartphone?
Dastaan is built around WhatsApp because most families in India already use it daily, but if your parent doesn't have a smartphone or isn't comfortable with it, let us know when we call — we'll work out the best way to include them.
What if they don't want to answer a particular question?
That's completely fine. Any prompt can be skipped, and we never push. Some of the best chapters come from a question answered weeks later, once they're ready.
How long does the whole process take?
Most families see the first few chapters within the first couple of weeks. The full book usually comes together over four to six months, though this can move faster or slower — a new prompt arrives right after each voice note, so the pace is really up to your storyteller.
What do we actually receive at the end?
A printed hardcover book of your loved one's stories, along with permanent access to every original recording and written chapter.
Can we edit the stories before they're printed?
Yes. Every chapter can be reviewed and adjusted before anything goes to print — including corrections to names, dates, or details.
What if we want to pause or stop partway through?
You can pause at any time — nothing is lost. Whatever's been recorded and written so far stays yours.
How much does this cost?
It depends on what your family needs. Rather than publish a single number, we'd rather talk it through with you on a quick call and make sure you know exactly what's included before anything is paid.
Do the recordings stay ours forever?
Yes. Every original recording, transcript, and written chapter belongs to your family and can be downloaded at any time, for as long as you'd like.
Is this only in English?
We currently support English and Hindi, with more languages planned. Let us know your family's preference when we call.
How do we pay?
There's no online checkout. After you fill in the form, we'll call you personally to walk through everything and take payment over the phone.
Still have a question?
Reach us at naadir@dastaanapp.in, or go ahead and get started — we’ll answer anything else on the call.
Get started